Sales Development
Clients ask us to partner with their sales teams to create a more consistent and purposeful approach to the way they approach clients and prospects. They often want to “move the middle” - equip newer or average performers to behave and produce more like top performers. Together, with our clients, we develop an extremely customized sales training and practice solution that equips sellers with specific examples they can apply easily. This solution is tailored to each company’s culture, tools, and language and enables “freedom within a framework” which combines process with personality. Clients say our solution lasts because it’s easy for leaders to coach to and reinforce, which ensures application and sales performance growth.
Example Areas We Impact with Clients
- Accelerate sales cycle (close deals faster)
- Improve conversion rate
- Grow deal size
- More effectively access the C-Level and win when there
- Tell a more consistent story, unique to your company
- Improve pitch conversations
Service Development
Clients ask us to empower their service teams that manage and develop relationships with their existing clients. This means providing tools and resources and instilling confidence and an attitude that is proactive (not reactive). We equip service reps with tactical tools to drive forward looking conversations where they bring insights, ask better questions, and create opportunities to grow relationships that last. To ensure the solutions lasts, this is all delivered in a way that includes custom client language, tools, and resources.Clients say we make it easy for service teams and leaders to use simple frameworks so they grow relationships and often shift service cultures to sales cultures, in a client-centric way.
Example Areas We Impact with Clients
- Increase revenue per customer (wallet share)
- Increase retention
- Grow cross-sell and upsell metrics
- Expand or change the way clients view you and your team
- Drive faster sales/adoption of new/priority products and solutions
- Drive efficiency metrics
- Improve the client experience (e.g. Net Promoter Score)
- Tell a more consistent story, unique to your company
Leadership Development
The best sales and service leaders, that consistently lead top performing teams, spend more time doing the job with their people. They’re also great teachers and coaches along the way. Clients ask us to work with their sales and service leaders to teach and “coach the coach”. Whether they’re onboarding a new team member or leading a team of veterans, we create a practice dynamic that drives a winning sales and service culture. In training and coaching, we work side by side with leaders to ensure they successfully demonstrate and lead in this practice culture. This enables teams to consistently build skills and grow performance.
Example Areas We Impact with Clients
- Equip leaders to coach their teams to sell more and exceed the most important metrics (for individuals and as a team)
- Increase employee retention and engagement (of the “right” people)
- Equip leaders to enable new team members to be productive, faster
- Convert a service culture into more of a sales culture
- Develop and implement a feedback and coaching system that drives the right behaviors consistently
Business Development & Speaking
Clients ask us to represent them, as an extension of their business development and sales teams. Our roles in this effort span from: vetting and qualifying opportunities; to leading conversations with new prospects, to speaking at events to drive inspiration and acquisitions. Our job is to be a flexible and scalable partner that helps your business scale and grow faster, by being in more places than you could be on your own.
Example Areas We Impact with Clients
- Increase number of new clients
- Find more qualified leads, faster
- Decrease time from lead to close
- Boost productivity of sales teams