Stuart is an innovative sales & customer-service trainer and consultant. CEO’s, Sales leaders, Consultants and Private Equity firms hire him to improve the performance of their teams quickly.
Stuart develops and instills sales & customer-service process into organizations. Many of his clients never had a customized sales process previously and identified the following seven benefits:
- Increased employee job satisfaction and morale
- Reduced employee turnover
- Identified top-performer best practices.
- Taught those best practices to the rest of the team
- Gained uniformity of procedures
- Improved customer and coaching interactions
- Increased revenues and profits
Stuart employs adult learning technologies and leads interactive, experiential training sessions that help sales and customer service teams and their managers learn new skills and change behaviors.
Stuart develops poor players into decent players, good players into excellent players and excellent players into superstars.
Why do you like working with our clients?
The best thing about my job is getting to work with clients to figure out answers to their biggest challenges. Whether they are looking to improve sales or customer service dialogue or get better results from their coaching interactions. I work with them to figure solutions that will work for them, quickly. The biggest lesson I have learned is that clients know all the answers, they just need help identifying which answer will work for them right now.
What are some fun facts about you?
- I have spent half of my life living in England and half in America.
- I have been a stand-up comedian.
- I am a huge soccer fan (but every time I say soccer, an English person dies).